Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be responded to in maximum 60 min after the trouble ticket or email is received. If your case needs further assistance from a server administrator, we will direct the trouble ticket or the e–mail to the person in charge, without delay and will leave a note to notify you that more time will be required for reaching the best solution. And if you order our Managed Services package, all of the server administration services included there will be performed whenever you specify.

  • Top quality support service

  • An Exceptional Customer Care Service

  • We’ll be at your disposal 24/7/365 to answer any inquiries that you may have pertaining to our Control Panel and any of the applications that we have pre–installed for you on the server. In case you also need assistance handling server management tasks, you can order our Managed Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided the Control Panel with an exhaustive knowledgebase, which features comprehensive explanations of all its features and functions. Furthermore, we have filmed exhaustive video tutorials that will further teach you how to perform a specific task or resolve a frequently encountered problem. The help articles and the video tutorials are easily reachable from every Control Panel section through the Videos and Help buttons in the top right corner.