Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You will find nearly all the answers to your questions in the intuitive Help section built into our Control Panel. It includes a rich repository with frequently asked questions and detailed how–to articles written by our skillful customer support staff.

  • Top quality support service

  • Educational Video Clips

  • For all of you who wish to find out how to fix a typically experienced issue by watching a training video, we’ve added a collection of video tutorials to our Control Panel. All the video lessons are very short and simple to follow. They offer visual demonstrations of different site administration activities.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 tech support service and include a 1–hour response guarantee. Our skillful techs will be online for you 24x7 and will resolve any issue that you may possibly have within less than one hour after the customer support ticket submission. In the majority of instances, a reply will be provided to you within twenty minutes.