Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Warranty

  • Each ticket you post to the customer help and support Dept will be answered in up to one hour. All normal queries will be responded to as quickly as possible. Yet, if the help inquiry you have sent us needs aid from a competent technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service

  • Qualified Technical Assist Service

  • Our technical assistance Department will be online for you 24/7 to to handle all help request tickets that you send. We offer tech assistance for all the apps that are installed in advance on your server. These include our in–house built Control Panel, the chosen OS and also the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Control Panel that is available 100% free with your VPS has a built–in article base. There’s an array of detailed how to articles and a collection of step by step video courses that illustrate all the essential site supervision jobs. You can find them by simply clicking the Help or Video control keys in the right side of each Control Panel section.